We built one Power BI reporting suite for the service teams who keep Oman connected.
Every day, homes, businesses and government across Oman rely on Omantel to stay connected. When something breaks, service teams must spot it, own it and fix it before customers call twice. We designed and built the Power BI reports they use.
Connecting the Sultanate under one brand idea: Together.
Consumer and enterprise customers in every governorate.
THE CHALLENGE
Morning
The first check of the day: how many incidents opened overnight, and which ones are urgent.
Midday
Team leads compare response and resolution times against their service agreements.
Afternoon
Work is moved between teams so no one falls behind. The workload report shows where the pressure sits.
Month End
Directors look back at the month’s trends and customer feedback, and need to know why the numbers moved.
BEFORE
incidents_export.xlsx
sla_tracker_v3.xlsx
csat_survey.csv
workload_by_team.xlsx
monthly_report_FINAL.pptx
One Reporting Hub
Every figure in one place
So we brought every figure into one Power BI hub.
AFTER
INSIDE THE REPORT
Four design decisions make the overview quick to scan on a busy morning: headline numbers first, then who is affected, how urgent it is and what the trend says.
Keep scrolling
Volume, closure rate, SLA compliance, response and resolution time open the page, each compared with last year. Leads see where the month stands straight away.
Incidents are split by enterprise and consumer customers, then by VIP status. Teams see at once which customers a problem touches.
Five urgency levels, from critical to informational, each with its own colour. The same colour means the same urgency on every report.
October had the most incidents this year, more than double February.
Short sentences next to the monthly trend call out the busiest and quietest months. Directors get the story behind the chart without working it out.
THE RESULTS
Incidents, service levels, customer satisfaction and workload now live in a single Power BI suite, not five separate files.
Everyone reads the same numbers through the same filters, so reviews move straight to decisions.
Leads can see slipping targets during the day, well before month end, while there is still time to act.
New reports can be added in the same layout and style, so the suite grows without starting again.
Tools & Technologies
Power BI
SQL Server
Microsoft Azure
Figma
Miro
Claude
OpenAI
Gemini
Jira
Trello
AsanaPower BISQL ServerMicrosoft AzureFigmaMiroClaudeOpenAIGeminiJiraTrelloAsanaClient Testimonials
Client Success
We design and build digital products that are user-friendly, scalable and drive real business results.
"They helped us produce several concepts — product design, user scenarios and much more. Deliveries were fast and high quality, letting us make a strong impression on our clients."
Shreya LadCEO, Nutroponics"They capture the vision and run with it — exceptional design and clean files for my developers. Couldn't be happier."
Brandon PugmirePresident, Imprint City"Consistently exceptional work with real dedication. We shipped an amazing app design together and I can't wait to collaborate again."
"Really pleased with the website they designed for our new brand. Fast delivery, took on every change, and a very professional finished product."
AnayaHead of Marketing, Freshminds
Client Results
Rated across every major review platform
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Our Offices
UAE · Headquarters
Office OFF2-127, SMARK 2 Building, Plot No. 33-0, Ras Al Khor Industrial Second, Dubai, UAE
India
B-409, Bestech Business Tower, Sector 66, SAS Nagar, Punjab 160062
Australia
Tapleys Hill Road, Fulham Gardens, SA 5024
