Case study: Ariglad HR Help Desk Design, Built for Quick Answers
We designed Ariglad’s HR help desk web app, from UX research to the design system behind it. Every employee question now lands with the right person and gets a clear, human reply.
WHERE THE NAME COMES FROM
arbejdsglæde
A Danish word for being happy at work. Ariglad is built around that idea, and so was every screen we designed for it.
ABOUT ARIGLAD
HR Help Wherever Employees Already Work
Ariglad started in Vancouver as a safe way for employees to raise workplace issues, then grew into a help desk for HR, legal and finance questions. Employees ask where they already work, such as Slack, and Ariglad routes each question to the right person while showing leaders what their people care about.
- HR, Legal and Finance Questions
- Works Inside Slack
- Smart Routing
- Y Combinator W23
THE CHALLENGE
How We Helped One HR Team Handle Every Channel
6 Tickets, One QueueRouted
- Benefits→ Compensation
- Leave request→ Leave partner
- Workplace concern→ Employee relations
Ariglad brings every question into one calm queue.
WHAT WE DESIGNED
Product Design Shaped Alongside HR Teams
We shadowed HR teams at work, then designed the Ariglad web app and the design system behind it.
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UX Research
Interviews and shadowing with HR partners and employees mapped how questions are asked, routed and answered. Those findings shaped every screen that followed.
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Product Design
We designed the web app HR teams use every day, covering tickets, conversations, analytics, setup and everything in between. Each view is built around getting a question answered.
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Design System
A shared set of colours, components and status rules keeps every screen consistent. Ariglad’s team keeps building new features on the same foundation.
WHAT WE HEARD
Designing for Two Users in One Product
"I spend more time finding the question than answering it."
- Every request in one queue
- Clear ownership and status
- Private notes for sensitive cases
"I just want to know who to ask, and that someone's on it."
- Ask from Slack, no new tool
- A friendly, quick reply
- Know where my request stands
THE MORNING GLANCE
Today’s HR Priorities at a Glance
Open tickets, team mood, top channels and who is on shift, all on one home screen. HR teams know where to start the moment they sign in.
ONE TICKET, TWO CONVERSATIONS
Employee Replies and Private Notes, Side by Side
Replies to the employee and private team notes sit together on one ticket, so sensitive cases stay organised and internal notes stay internal.
INSIGHTS FOR LEADERS
Analytics That Show What Employees Need
Top topics, team response times and employee sentiment, drawn straight from your tickets. Leaders see what their people care about and where the team needs support.
THE SYSTEM BEHIND IT
A Calm, Consistent Design System for HR Teams
A calm teal palette, rounded shapes and one status language used everywhere. HR teams always know where a case stands, on every screen.
TICKET STATUS
- Unassigned
- Pending
- Reviewed
- Closed
- Response sent
COLOUR
- Teal
- Indigo
- Yellow
- Red
- Light grey
- Create a ticket
- Export to PDF
- Archive
RESULTS
A Little More Glæde at Work
- One calm queue for every HR question, from every channel
- Employees get help without leaving Slack
- Sensitive cases handled with care and a clear record
- A design system the team keeps building on
Tools & Technologies
The Tools Behind Ariglad
Figma
Miro
Claude
OpenAI
Gemini
Jira
Trello
Asana- Figma
- Miro
- Claude
- OpenAI
- Gemini
- Jira
- Trello
- Asana
Client Testimonials
Why 91% of Our Clients Stay With Us
Client Success
From idea to a product people love
We design and build digital products that are user-friendly, scalable and drive real business results.
- User Engagement
- +42%
- Task Completion
- 2.4×
- From Concept to Launch
- 6 Weeks
"They helped us produce several concepts — product design, user scenarios and much more. Deliveries were fast and high quality, letting us make a strong impression on our clients."
Shreya LadCEO, Nutroponics"They capture the vision and run with it — exceptional design and clean files for my developers. Couldn't be happier."
Brandon PugmirePresident, Imprint City"Consistently exceptional work with real dedication. We shipped an amazing app design together and I can't wait to collaborate again."
"Really pleased with the website they designed for our new brand. Fast delivery, took on every change, and a very professional finished product."
AnayaHead of Marketing, Freshminds
Client Results
Rated across every major review platform
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Recognised By
Our Offices
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Dubai
UAE · Headquarters
Office OFF2-127, SMARK 2 Building, Plot No. 33-0, Ras Al Khor Industrial Second, Dubai, UAE
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Mohali
India
B-409, Bestech Business Tower, Sector 66, SAS Nagar, Punjab 160062
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Adelaide
Australia
Tapleys Hill Road, Fulham Gardens, SA 5024