Cancellation & Refund Policy

Last updated: 21 October 2026

This policy explains how cancellations and refunds work for the services UIUX Technology Co. LLC (“UIUX Studio”, “we”, “us” or “our”) provides to clients (“you”), including product design, product engineering, AI and automation, technology advisory and RevOps consulting.

Where a signed proposal, statement of work or contract sets out different cancellation or refund terms, the signed document applies.

How we work

We offer three engagement models. The one you choose is confirmed in your proposal before any work starts:

• Fixed-price projects: an agreed scope, timeline and price, paid in milestones.
• Dedicated teams: designers and engineers working with you full time, billed monthly in advance.
• Hourly support: a block of hours bought in advance and used as you need it.

Free consultations and reviews

Consultations, design reviews, technical reviews, advisory calls and pipeline reviews offered as free are free of charge, so there is nothing to cancel or refund. You can reschedule or cancel a booked call at any time.

Cancelling before work starts

You can cancel any engagement before its agreed start date by emailing us. We refund everything you have paid, less any third-party costs we have already paid on your behalf, such as software licences, stock assets or domains.

Fixed-price projects

If you cancel a fixed-price project after work has started:

• Milestones that have been delivered and approved are not refundable.
• For the milestone in progress, you pay for the work completed up to the date we receive your cancellation, and we refund the rest of that milestone.
• We refund in full any payments made for milestones that have not started.
• We hand over all completed work, files and code you have paid for.

Dedicated teams

You can end a dedicated team engagement with 30 days’ written notice. You pay for the team until the end of the notice period, and we refund any amount paid in advance for time after that date.

Hourly support

Hours already used are not refundable. Unused prepaid hours are refundable on request, at the rate you paid for them.

If you are not satisfied with a delivery

Tell us within 14 days of a delivery if it does not match the agreed scope. We will revise it at no extra cost until it does. If we cannot deliver what was agreed, we will refund the part of the fee that covers that work.

If we cancel

If we need to end an engagement for reasons on our side, we refund in full anything paid for work not yet delivered and hand over all completed work.

What we cannot refund

• Work that has been delivered and approved.
• Third-party costs paid on your behalf, such as software licences, hosting, domains, stock assets, paid tools and advertising spend.
• Bank, card or transfer fees charged by your payment provider.

How refunds are paid

Once a refund is agreed, we pay it within 14 days, using the same payment method and currency you paid with.

How to request a cancellation or refund

Email sales@uiux.studio with your name, company, project name and invoice number, and tell us what you would like to cancel or have refunded. We reply within one business day.